HB's Service Philosophy
The HB Service Philosophy
In order to ensure that we provide our customers with the "best of the best" service, HB has created these 10 principles that form the HB Service Philosophy.
1. Always treat customers with respect and attentiveness
2. Return phone calls and emails within 4 hours
3. Respond to requests for emergency service with a phone call or personal visit within 1 hour
4. Treat your emergency as our emergency
5. Provide only qualified, trained technicians who adhere to the industry's highest standards
6. Provide personnel that is professional in appearance and demeanor
7. Provide honest and fair pricing for all goods and services
8. Listen to customers' suggestions and complaints at all management levels
9. Provide well documented records of services provided
10. Be proactive rather than reactive
