Maintenance Service Plans
An Ounce of Prevention is Worth a Pound of Cure
Preventive maintenance to your digital communication equipment often catches problems BEFORE they occur, saving you embarrassing and costly disruptions at critical times.
Each system includes an initial Service Warranty Agreement. Consider continuing to protect your investment with one of our maintenance service plans.
|
|
PLATINUM | GOLD | SILVER |
|
Emergency call back |
1 hour |
1 hour |
1 hour |
|
On-site visit after initial call |
4 hours (24/7) |
1 business day |
2 business days |
|
Preventive maintenance visits |
4 visits/year |
2 visits/year |
1 visit/year |
|
Loaner projector(s) / display(s) |
Yes |
Yes |
No |
|
On-site emergency visits |
Unlimited |
Unlimited |
Unlimited |
|
Training for all equipment |
Unlimited |
Unlimited |
No |
|
Advanced parts replacement |
24 hours for most major hardware |
2 business days |
Standard ground shipping |
|
Access to video test facilities |
24 hours (scheduling ahead required) |
During regular business hours |
No |
|
Remote diagnostic support (Requires VPN access to customer site) |
Yes |
Yes |
No |
|
System functionality guarantee |
Yes |
Yes |
Yes |
|
Phone support |
Unlimited |
Unlimited |
Unlimited |
|
Rental and event support service can be provided through HB Group |
Available |
Available |
Available |
Preventive Maintenance
Our trained technicians test, clean, inspect, adjust, update and inventory your AV communication system. They check all equipment functionality and the individual components that most often fail: cables, connectors, wall/ floor plates and batteries, making sure you're ready for any opportunity.
Emergency Service
Whether you have a maintenance plan or not, we stand behind our work and we're here to help when you need us. You'll only pay for the parts and labor needed to complete the service or repair.
